We offer a 15 day returns policy for all items purchased on our website. If 15 days have passed since you have received your package we can not offer a refund or exchange.
CONDITIONS FOR RETURNS
- Item(s) must be returned within 15 days of receiving your order.
- Item(s) must be unworn, unwashed, unaltered and undamaged.
- Return the item(s) in original packaging.
- Return must include the original invoice and Returns form, as well as the Return number
WHAT YOU NEED TO KNOW AND DO TO RETURN AN ITEM
- Please email our Customer Service team at firstname.lastname@example.org and quote your name, order number and list the item(s) you wish to return.
- Customer Service team will give you a Returns number and send you a Returns form. They will also advise where to send the item(s).
- Fill in the Returns form and add it into the parcel with the item(s) you are returning (or send the Returns form back to our Customer Service via email email@example.com).
- Close the parcel and send it to 88 DESIGN OÜ with your chosen method of shipment.
- All returns will be processed within 15 days of us receiving the items.
- If everything is in order, we will refund the cost of your item(s) to the account that was used for the original transaction. We will let you know when the refund has been processed.
- If item(s) have been sent back outside the 15 day return period or in a condition that indicates the item(s) have been worn/washed in any way (including make-up, deodorant marks), the return will not be accepted. We will advise you of this and will send the item(s) back to you.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping we advise you to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.